1. Customer Experience

Provide customer experience on the most efficient channels

Contact Center
Voice and SMS enabled numbers in Europe with Omnichannel Solution

Inbound Call Center
Ensure your inbound traffic and Inbound number solutions such as toll-free, NPV numbers

Outbound Call Center
Save your time and cost by qualified contacts and premium routes

Connect with Your Customers Any channel, Anytime Anywhere

Omnichannel Voice & Messaging

Communicate with customers via conversational messages and voice using the same number

Qualified call & SMS

Verify phone numbers before launching call or SMS campaigns

Inbound Redundancy

Be your extra collection point to secure your inbound calls

Marketing and notification SMS

Premium routes with shared, dedicated, or alphanumeric short codes

Premium Calling Routes

Interconnections with local carriers, ensuring premium routes with the best rates

Tips for Optimizing Your Customer Experience with Legos

  1. Enhance Network Quality and Coverage

    We have interconnections with MNOs, using premium routes with the best rates. This enables you to originate and terminate throughout Europe and achieve cost savings by leveraging our local rates.

  2. Personalized Customer Service

    We deliver all call flows to your voice platform, giving you full and direct control of traffic.

  3. Omnichannel Support

    We offer communication through various channels like voice calls and messaging, ensuring a seamless experience across all channels.

  1. IVR System

    We support IVR systems to help customers find what they need faster and reduce operator costs.

  2. Unified Communication

    Forwarding calls, simultaneous ringing, voicemail, caller ID, fixed/mobile convergence... All call intelligence services are available!

Teams Direct Routing

Qualified calls/SMS

Inbound collection

Global DIDs

Hosting
Avec le service Hosting, Legos gérera la convergence de toutes vos ressources de numérotation en votre nom.

Portabilité

Portez votre numéro de téléphone d'un autre opérateur vers notre infrastructure avec un taux de réussite de 99%.

Prévention de la Fraude

Renforcez la sécurité avec la validation de l'appelant pour améliorer l'expérience client dans chaque pays où vous opérez.

France : MAN (Stir/Shaken)

Allemagne : vérification KYB/KYC

110 110

operators trust us

25 25

countries covered

5 5

Strategic locations for global redundancy: Paris, Courbevoie, London, Frankfurt, Madrid

94.4% 94.4%

ASR on our broadband telephony

Unlock the power of telecoms:

Our blog

The end of PSTN in the UK - white paper

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