Knowledge base
Legos White Paper on Rebuilding Customer Trust
We’re excited to introduce our latest White Paper: “Rebuilding Customer Trust”! Dive deep into strategies and technologies that can transform customer experience (CX) management and strengthen trust in the digital age.
Key Highlights:
1. Evolution of CX Channels and Trust:
– Best practices in A2P SMS integration
– Innovations in A2P SMS
– Insights from industry leaders like Benoît Bole, COO Western Europe at LINK Mobility, Christophe Collier, Regional Director at Sinch, and Constance Henry, Head of Customer Operations at Diabolocom.
2. Conversational Messaging and Trust:
– Benefits of conversational messaging
– Regulatory challenges and standardization
– Expert opinions
3. Rebuilding Consumer Trust Through Collaboration:
– Anti-fraud initiatives
– Global perspectives on market acceptance
– KYB/KYC regulations
– AI integration
Expert Quotes:
– Benoît Bole, LINK Mobility: “Aggregators and operators are crucial in helping brands navigate this complexity, making communication devices more relevant and cost-effective. ”
– Christophe Collier, Sinch: “Brands must learn to listen to their customers and understand that conversational engagement is a current necessity, not a futuristic concept.”
– Constance Henry, Diabolocom: ” The main challenge in customer interactions is to offer a personalized, efficient, and omnichannel experience by combining human skills with AI.”
Explore these insights and more in our comprehensive guide to restoring consumer trust.
Read the full White Paper now and join us in redefining the standards of customer trust and engagement!
